Elevate customer relationships as an Enterprise Customer Success Manager at Nitro, a SaaS leader in digital document solutions. Drive customer engagement and satisfaction in a hybrid work setting. In this customer-facing role at Nitro, you will oversee the post-sales lifecycle for business accounts.

Your strategic thinking will ensure customers derive maximum value from Nitro's products, spanning eSigning and document workflows. You’ll act as the voice of the customer, balancing their needs with the company’s objectives. Key Responsibilities:

- Serve as primary contact for Enterprise business customers
- Drive engagement and adoption of Nitro products
- Own customer satisfaction and retention for business accounts
- Proactively identify customer health risks and mitigate churn
- Collaborate with internal teams for priority customer needs

Requirements:

- Bachelor’s Degree or equivalent work experience
- 3-5 years in B2B account management or customer success
- Commitment to Nitro’s mission and values
- Willingness to travel up to 10%
- Proficiency in additional languages is a plus

Become a champion for customer satisfaction and innovation at Nitro.

📌 Enterprise Customer Success Manager at Nitro (Toronto)
🏢 Socket.dev
📍 Toronto