Enterprise Customer Success Manager - CAD $120,000 – CAD $132,000 / year - Canada (Remote working) This range is provided by Superstars. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range CA$120,000.00/yr - CA$132,000.00/yr

My global client, develops e-learning software, content, and resources that change the way the world learns. One Hundred Thousand organizations worldwide have created millions of courses using their online training platform. With this platform e-learning developers get everything they need to create courses for their learning management systems.

We are looking for an experienced Canadian based Customer Success Professional to join their growing international team. Their Enterprise Customer Success Manager works with customers throughout their post-sales journey to make sure customers are successful with Articulate.

The Enterprise Customer Success Manager for the international business will own a book of accounts within our globally-based segment and build and expand relationships with these customers post-sale. You will be responsible for onboarding, driving product adoption and satisfaction, driving retention, managing complex renewals, and expanding their footprint within these international accounts.

The Enterprise Customer Success Manager will also partner with their international sales counterparts to identify and execute growth opportunities within internationally-based accounts.

Essential Functions

Manage a book of approximately 50 of their largest and most strategic global Enterprise accounts

Ensure a seamless customer experience throughout the entire life cycle - from onboarding through engagement and renewal

Manage the renewal process by navigating complex commercial terms and leading to on-time renewals which maximize net revenue retention

Proactively drive customer adoption and mitigate retention risk

Increase customer retention by conducting strategic check‑ins, kick‑off calls, and business reviews





Accurately forecast renewal revenue for current and future quarters

Engage in consultative discovery conversations to uncover account expansion opportunities and assist your Sales partners in converting those opportunities

Meet key performance indicators around customer touchpoints, churn, customer satisfaction, renewal, and account expansion

Partner effectively with cross‑functional teams including Sales, Legal, Product, Order Management, Marketing, Finance, and Support

Be the voice of the international customer internally to share product feedback and resolve customer challenges

Drive customer advocacy, case studies, and partnership opportunities through stakeholder engagement and relationship building

Qualifications/Skills

8+ years experience working in a customer‑facing account management, sales or customer success role A strong understanding of customer success

Experience managing a book of 50+ customer accounts

Experience directly managing renewals, driving renewal strategy, and handling complex customer negotiations A customer‑centric mindset and the ability to continuously connect customer’s business pains to specific product benefits and value propositions

Experience creating and upleveling strategic relationships with key stakeholders

Ability to prioritize a large but strategic book

Excellent critical‑thinking skills

Resiliency, adaptability, and experience thriving in a rapid‑paced environment

Ability to work independently with a high sense of self‑accountability and as part of a collaborative team

Excellent verbal, written communication and presentation skills

2+ years experience in SaaS

2+ years experience using Salesforce

Preferred

BA or BS degree or equivalent experience preferred.

Experience selling internationally or outside of North American markets

Worked with channel sales partners and familiar with the channel sales motion.

Fundamental understanding of MEDDPICC methodology.

Experience working in a remote‑first environment

Seniority level Mid‑Senior level

Employment type Full‑time

Job function E‑Learning Providers

📌 Enterprise Customer Success Manager – CAD $132,000 / year - Canada (Remote working) (Winnipeg)
🏢 Superstars
📍 Winnipeg