Transform IT service delivery as an Experienced Specialist in Service Management at our Toronto Downtown Office. Focus on improving service operation effectiveness and stakeholder engagement. As a Specialist, you will play a crucial role in enhancing IT service management practices using ITIL guidelines.

This Toronto-based position requires managing all aspects of the IT service lifecycle and collaborating effectively with technical teams to ensure service enhancements. You'll also participate in developing service reports and metrics to inform improvement initiatives. Key Responsibilities:

- Manage service management processes per ITIL best practices
- Facilitate major incident management and communication
- Conduct training and awareness campaigns for stakeholders
- Analyze service trends for continual improvements
- Collaborate on service delivery with service owners Requirements:
- Bachelor’s degree in Information Technology or equivalent
- 3-5 years of service management experience
- Knowledge of ITIL framework and tools
- Robust documentation and reporting ability
- Proven track record in incident resolution leadership Bring your service management skills to lead IT excellence and optimize organizational performance.

📌 Experienced ITIL Service Management Specialist Toronto
🏢 Porter Airlines
📍 Toronto