Join NTT DATA in Montreal as a Field Tech Senior Associate specializing in Apple device support. This role encompasses troubleshooting, repairs, and customer assistance for a range of Apple products. The position requires solid technical skills in supporting Apple devices, including desktops, iPhones, and iPads.

Bilingual candidates fluent in French and English are preferred. You will be responsible for device configuration, user support, and collaboration with various teams to ensure customer satisfaction and accurate documentation of services provided. Key Responsibilities:

- Troubleshoot and replace components on Apple devices
- Configure and deploy new devices for users
- Assist with Apple ID and iCloud issues
- Conduct hardware diagnostics and manage inventory
- Document support requests and incidents in ITSM Requirements:
- Minimum 2 years of technical support experience for Apple devices
- High School Diploma or equivalent required
- A+ certification or equivalent skills mandatory
- Valid Canadian Driver’s License required
- Reliable personal transportation necessary Leverage your Apple product expertise and contribute to exceptional customer service at NTT DATA.

📌 Field Tech Senior Associate – Apple (Dorval)
🏢 NTT DATA North America
📍 Dorval