Elevate your role as a Genesys Cloud Consultant with Connex Telecommunications in Richmond Hill, Ontario. Manage contact center platforms, optimize routing, and enhance customer service outcomes. In this role, you will be the operational lead for managing CCaaS and Conversational AI platforms.

Your position will include troubleshooting, configuring services, and enabling teams to utilize self-service options effectively. You'll also be responsible for creating documentation that supports operational best practices across the organization. Key Responsibilities:

- Triage and resolve platform-related issues
- Enhance routing strategies and call flows
- Configure Genesys Cloud platforms and support AI interactions
- Train teams on platform management and messaging
- Maintain comprehensive documentation for procedures Requirements:
- 3+ years experience with Genesys Cloud systems
- Deep knowledge of contact center operations
- Expertise in troubleshooting technical issues
- Ability to communicate effectively with diverse teams
- Background in Conversational AI platforms is a plus Drive operational excellence by combining your Genesys knowledge with Connex's cutting-edge solutions.

📌 Genesys Cloud Consultant Role at Connex (Richmond Hill)
🏢 Connex Telecommunications
📍 Richmond Hill