Who you are

- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

- Proven experience in product release management and launching SaaS offers

- Strong program/project management skills & strong facilitation skills

- Leading diverse, high performing matrixed teams

- Highly analytical, fact driven, and process orientated mindset

- Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables

- Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results

- Well-versed in SaaS business processes and customer lifecycle

- Ability to challenge the status quo and develop mindshare to drive towards a common goal

- Combination of strong intellect, exceptional active listening skills, and creative problem solving skills

- Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences

What the job involves

- Define and execution program plans with cross-functional GTM teams to ensure commercial & operational readiness for launch





- Influence and work cross-functionally to align functional plans, identifying, and actively managing risks and issues to resolution to ensure successful launch

- Ensuring comprehensive planning including post sale readiness

- Define & manage KPI’s (leading, lagging indicators) across product lifecycle

- Accountable for identifying and driving action plans cross-functionally to improve KPI’s

- Mobilize and lead a variety of initiatives across the NPI transformation portfolio, including digitization and automation projects

- Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives

- Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality

- Lead NPI launches, refining & optimizing processes

- Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions

- Deliver progress updates to stakeholders and leadership

- Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives

Advantages

- Generous family leave

- Matched donations

- Annual learning stipends

- Flexible PTO

- Competitive retirement plan

- Paid volunteer time

📌 Go-To-Market Manager (Miami)
🏢 ServiceNow
📍 Miami