Guest Service Co‑Ordinator (NOC 62022) – Prestige Hudson Bay Lodge Smithers

Job Details

- Location: 3251 Highway 16 East Smithers, BC V0J 2N0
- Work location: In office
- Salary: $25.00 hourly, 35 to 40 hours per week
- Terms of employment: Permanent, Full time
- Shift: Early morning, Evening, Shift, Morning, Night, On call, Day, Weekend
- Start date: As soon as possible
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
- Work setting: Physical location only; no remote option

Responsibilities

- Interact effectively with resort guests and co‑workers to create a positive experience
- Monitor, respond, and process guests’ online feedback of the hotel
- Handle guest registration and room assignments; accommodate special requests whenever possible in a timely manner
- Process group arrivals and departures
- Take, cancel, and change room reservations
- Answer all incoming phone calls professionally
- Ensure privacy of guests
- Provide information on resort facilities and services, including hours of operation
- Share general information on points of interest in the area and community services
- Process guest departures, calculate charges, and receive payment
- Understand basic accounting principles, including debit and credit transactions
- Complete the daily Front Desk duty sheet
- Provide supervision of Guest Service Agents (in the absence of General Manager,



Assistant GM, or Guest Services Supervisor)
- Assist with training of Guest Service Agents
- Oversee all reservations, groups, proposals, and revenue management tasks as directed by the General Manager
- Monitor procedures and processes to maximize revenues and control expenses
- Assist the General Manager with Accounts Receivable, including company credit applications, invoicing, and collections
- Act as a concierge at front desk for VIP guests
- Complete other duties as assigned by the General Manager

Supervision

- Staff in various areas of responsibility

Personal Suitability

- Efficient interpersonal skills
- Excellent written communication
- Interpersonal awareness

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for Youths

- Offers on-the-job training tailored to youth
- Offers mentorship, coaching and/or networking opportunities for youth
- Provides awareness training to employees to create a welcoming work environment for young people

Who can apply for this job?

- A Canadian citizen
- A permanent resident of Canada
- A temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

📌 Guest Service Co-Ordinator (NOC 62022) - Prestige Hudson Bay Lodge Smithers
🏢 Prestige Hudson Bay Lodge Smithers
📍 Smithers