Become a vital part of the Strata Hotel team as a part-time Guest Service Agent in Kingston, Ontario. Deliver exceptional customer service by managing reservations and providing guest information. As a Guest Service Agent, reporting to the Director of Operations, you will assist guests during check-in, promote hotel offerings, and attend to inquiries.

This role requires a commitment to customer satisfaction, strong communication skills, and the ability to work under pressure, especially during peak hours. Key Responsibilities:

- Respond to inquiries through phone and email promptly
- Coordinate guest arrivals and departures efficiently
- Promote hotel amenities like breakfast and bar services
- Upsell available rooms and services to guests
- Handle guest complaints and ensure satisfaction Requirements:
- Previous experience in hotel or restaurant services
- Robust communication skills in English
- Availability for varying schedules, including weekends
- Knowledge of local attractions and amenities
- Smart Serve certification is mandatory Deliver a memorable service experience while enhancing your hospitality skills at Strata Hotel in Kingston.

📌 Guest Service - At Your Service Agent (Part Time) (Kingston)
🏢 Strata Hotel
📍 Kingston