Here, everyone is part of the story, part of a community that connects across the globe. The Infrastructure and Platform Services (IPS) group, part of EA’s Central Tech organization, powers the platforms behind EA’s global game ecosystem. From Cloud to Commerce, Gameplay Services, Identity, Social and AI Platform, we provide reusable capabilities that let game teams focus on building world‑class experiences.

Within IPS, the AI Platform team builds the foundational capabilities that power AI and machine learning across EA across Core AI, Generative AI and Agentic AI. We provide the underlying systems for data, compute, and features that enable teams to train and access models efficiently, deploy them reliably, and operate at scale. At a company level, we are responsible for developing AI platform foundations, governance and reusable enterprise AI capabilities – in particular, paved roads for agentic AI.

Our mission is to make it simple, secure and cost‑effective for product teams, data scientists, and researchers to use large‑scale AI workflows and unlock current player and developer experiences. Own the end‑to‑end developer and practitioner experience across AI Platform capabilities — translating deep understanding of practitioner workflows and pain points into usable, well‑adopted paved roads from onboarding through production, including documentation and customer‑language framing, and driving adoption across EA studios and teams. Maintain a clear product vision and paved‑road prioritization framework that balances diverse customer needs, governance requirements, and market offerings.

Represent the AI Platform owner’s perspective to influence IPS product teams to augment product capabilities where appropriate for an agentic future. Collaborate with engineering teams to shape the technical architecture and design decisions, ensuring the creation of scalable platform capabilities and fundamentals. Define governance policies and control points across AI Platform — including model access,



identity, MCP registry, agent registries, and observability — to ensure enterprise AI capabilities are adopted securely and in compliance with EA’s standards.

Influence key decisions at the VP level and above, independently resolving cross‑organizational conflicts and communicating the AI Platform strategic roadmap to executives and senior stakeholders. Use metrics and user feedback to guide ongoing innovation and refinement of AI Platform offerings. Build and maintain a shared view of the rapidly evolving enterprise AI landscape across engineering and product leadership — translating emerging patterns in agentic AI, model governance, and platform tooling into aligned product decisions and strategic positioning.

Bachelor’s Degree AND 8+ years experience in product management/program management/software development (of which at least 6+ years are required in product management). 2+ years of product management experience building and shipping AI/ML infrastructure or enterprise AI tooling, with demonstrated ability to translate complex platform capabilities into usable experiences for practitioners (e.g., Experience defining product and functional specifications to create customer value and impact while understanding the technical aspects.

Experience integrating AI technologies to enhance product functionality and innovation. Demonstrated results delivering large‑scale enterprise solutions/services, including roadmap development, product launches, and driving innovation.



The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting.

Victoria) $169,500 – $242,600 CAD In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full‑time employees. Certain roles may also be eligible for bonus and equity. For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top‑up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full‑time employees.

Certain roles may also be eligible for bonus and equity. We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life.

Our packages are tailored to meet local needs and may include healthcare coverage, mental well‑being support, retirement savings, paid time off, family leaves, complimentary games, and more. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law.

EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law. #

📌 Head of Digital Product Support (Vancouver)
🏢 Electronic Arts (EA)
📍 Vancouver