We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re‑engages customers across the entire journey.

Conversational

Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent.

Quality: conversations that feel authentic and on‑brand.

Experience: effortless shopping from chat to checkout. Re‑engagement: personal, 1-1 dialogue instead of noisy marketing. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

As a Lifecycle Growth Manager, you will own and optimise end‑to‑end lifecycle experiences that accelerate onboarding, increase activation and drive revenue expansion. Own the full customer lifecycle strategy across email, in‑app, and other engagement channels, from trial through renewal and expansion. Work hand‑in‑hand with Marketing Operations to build the technical infrastructure 5+ years in lifecycle marketing, customer marketing, or CRM/email marketing,



with direct ownership of retention or expansion outcomes ~ Experience across both self‑serve/product‑led and sales‑assisted customer motions. ~ Hands‑on experience with a lifecycle/CRM platform (e.g., Customer.io, Braze, Iterable) and comfort working with product usage data to inform campaigns ~ Outreaches and Initiatives: Candu, Customer.CRM: Vitally and Hubspot Data Activation: Data Transformation: dbt Experience supporting both self‑serve and sales‑assisted lifecycle paths Our teams use it every day to research, write, analyze, code, and craft better customer experiences.

Our #powerup Slack channel is a digital petri dish of recent tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company‑wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes.

For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy. Diversity & Inclusion at Gorgias

📌 HEAD OF GROWTH - ECOMMERCE (H/F) (Toronto)
🏢 GTMfund
📍 Toronto