Join us as we change healthcare for the better. OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week. Our digital healthcare solutions empower patients and physicians to overcome the barriers preventing the timely delivery of healthcare services.

By replacing paper forms with digital tools, we give patients and providers secure ways to connect, share health information, and update patient records. Empower patients to share health information with their physician before, during, and after visits, helping to ensure health records are up-to-date and accurate while improving patient care.

Meet the growing demand for digital solutions with online booking and secure messaging that improves the patient’s experience, reduces the need for unnecessary phone calls, and makes clinics more efficient.

Reporting to the Vice-President, Product & Interoperability, we are hiring a Technical Product Manager, Platform to lead the evolution of the core platform capabilities that power OceanMD's digital health ecosystem. As our new Technical Product Manager, Platform, you will own the shared services and platform features that enable our Patient Engagement and Provider Network solutions, working at the intersection of product strategy, engineering, operations, and platform architecture. You will partner closely with Engineering, UX, Support, Operations, and cross-functional stakeholders to define priorities, translate complex technical and operational needs into clear product requirements, and deliver secure, scalable platform capabilities that improve the experience for providers, administrators, and internal teams alike.

This is a current, full-time, hybrid role in Toronto requiring work in the office 2-3 days per week. Occasional travel within Canada as needed.

Build the foundation behind Canada's leading digital health platform. While many product management roles focus on customer-facing features, this opportunity is also about shaping the platform capabilities that make every OceanMD solution more secure, scalable, reliable, and easier to use. Work on meaningful technical challenges.

You will collaborate closely with engineering on platform architecture, APIs, security, access management, workflows, integrations, and operational tooling. You'll have the opportunity to solve complex problems, balance competing priorities,



and deliver solutions that improve both customer and internal team experiences.

You'll gain exposure across engineering, operations, implementation, customer support, and leadership while building expertise in healthcare technology, interoperability, and large-scale SaaS platforms.

You will lead the product lifecycle for shared platform features, including Ocean Portal, site and user administration, provider onboarding, APIs, security workflows, and other foundational services that support multiple OceanMD products.

You will work closely with developers to understand technical constraints, define scalable solutions, clarify system behaviour, and ensure new capabilities are secure, reliable, and built for long-term growth.

You will gather technical, operational, and business requirements and convert them into user stories, workflows, acceptance criteria, release plans, and documentation that enable efficient product delivery.

Working alongside Support, DevOps, Education, and Implementation teams, you will identify opportunities to simplify administration, reduce operational friction, improve onboarding workflows, and enhance the tools internal teams rely on every day.

You will prioritize platform initiatives, balancing customer needs, technical debt, security, scalability, operational impact, and business priorities while making thoughtful trade-offs that maximize long-term value.

You will facilitate discovery sessions, design discussions, stakeholder alignment meetings, testing activities, and release readiness, ensuring teams remain informed and aligned throughout the product development process.

The product management experience. You have experience managing software products, technical product initiatives, or complex delivery programs where you owned requirements, prioritization, and cross-functional execution. The technical curiosity and confidence.

You enjoy collaborating with engineers and can confidently participate in discussions involving APIs, system architecture, authentication, integrations, data flows, security, and platform scalability.



You don't need to be an engineer, but you are comfortable working in highly technical environments and asking thoughtful questions.

You naturally look for opportunities to reduce friction, improve workflows, and create solutions that make life easier for both customers and internal teams.

You can translate technical concepts into language that different audiences understand, facilitate productive conversations, and build alignment across engineering, operations, leadership, and customer-facing teams.

You build trusted relationships across teams, remain organized while managing multiple priorities, and thrive in environments where success depends on thoughtful collaboration and continuous improvement.

Experience working in healthcare technology, SaaS platforms, or enterprise software is considered an asset. Exposure to interoperability standards such as HL7 FHIR, SMART on FHIR, OAuth, identity and access management, or healthcare integrations would also be beneficial.

At OceanMD we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

A virtual interview with a Talent Advisor discussing your interest in the role and your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. An in-person interview with the Vice-President, Product & Interoperability and the Director, Product Operations to learn about the role and product strategy.

A virtual interview with members of the leadership team. This will be a chance for you to ask questions about the company's growth trajectory and how you will play a key role as the new Technical Product Manager.

We understand the time it takes to revolutionize a paper-based industry and develop and release high-quality, resilient, compliant, and responsive technology that is easy to use, so we ensure that pace is factored into our projects and deliverables across the organization.

Our focus is your growth and professional satisfaction, resulting in clear opportunities to help us scale and be better through your ideas and the chance to be part of projects and try new things. We treat our customers with respect and keep our word, even if it hurts. We look for people who share these values.

If we can make this easier through accommodation in the recruitment process, please let us know. #

📌 Head of Product, Technical (Toronto)
🏢 OceanMD, a WELLSTAR
📍 Toronto