About the Role The Operations Manager owns the full product lifecycle: commercial strategy, global product implementation, partner management, customer success, and executive reporting. The scope will expand to include additional products and projects as the organization scales.

Responsibilities Own pricing strategy, commercial proposals, and negotiations with regional leads and partners holders Track budget vs. actual revenue and report financial performance to the executive team Lead the end-to-end implementation of new regions, coordinating Academic, Technical, Finance, and Legal teams from kickoff to go-live Manage external partner relationships, contract renewals, and licensing Drive customer success: SLA compliance, regional renewals, adoption metrics, and platform usage Present weekly to the C-suite on implementation status, financials, risks, and actions needed Coordinate book logistics for select regions across domestic and international channels Required Experience Experience in product management, edtech, SaaS, or B2B commercial operations.



End-to-end implementation or onboarding management with multiple stakeholders. Client-facing commercial work: proposals, pricing, negotiation, and contracts.

Budget management, invoicing, and variance analysis. External partner or vendor management. Building and presenting reports to senior leadership.

Required Skills Proficiency in english is required. Solid organization and communication/negociation skills. Project management tools (ClickUp, Asana, or equivalent). Customer support platforms (Freshdesk, Zendesk, or equivalent). Excel / Google Sheets for financial tracking and reporting. Nice to Have SSO or platform administration experience (ClassLink, Clever, or similar) Background in the education or franchise industry is a differentiator This position offers a competitive base salary.

The benefits package includes: Extended health care Dental care Life insurance This role does not include variable compensation, bonuses, or equity.

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