Tech Talent International seeks an IBMS SME - Techno-Functional Analyst for hybrid work in Toronto. This contract role focuses on L1/L2/L3 support and SQL troubleshooting expertise. In this position, you will deliver techno-functional analysis within a consulting environment.

You will support IBMS (Operative BMS) in a helpdesk setting, troubleshooting scheduling, ad sales, traffic, and billing modules. Collaborate effectively with sales, finance, and technical teams to enhance user access and configurations. Key Responsibilities:

- Provide L1/L2/L3 support for IBMS in helpdesk
- Troubleshoot scheduling, ad sales, traffic, and billing
- Handle incidents and user queries via ticketing systems
- Perform SQL-based troubleshooting and data validation
- Conduct root cause analysis and ensure SLA adherence Requirements:
- Robust experience with IBMS BMS systems
- Proficient in SQL and database troubleshooting
- Familiarity with ServiceNow, JIRA, or similar tools
- Previous experience in EUC support environment
- Excellent analytical and communication skills Leverage your IBMS expertise and SQL skills to make a significant impact in this consulting role.

📌 Hybrid IBMS SME Techno-Functional Analyst (Toronto)
🏢 Tech Talent International
📍 Toronto