SwiftConnect is seeking an Implementation Engineer to guide our customers through their journey in deploying our best-of-breed SaaS integration solutions.
The Implementation
Engineer will be responsible for executing all technical components involved in our implementations. This position will work closely with the Implementation Project Manager to ensure a smooth customer onboarding experience. The ideal candidate will have a strong technical background in software implementation and the ability to manage multiple implementation projects simultaneously.
Execute the technical aspects of implementing our software solutions, including installation, configuration, customization, and integration
Take ownership of the customer solution design, technical documentation, and product deployment to ensure the successful adoption of our software solution
Provide technical guidance during the planning, onboarding, and deployment phases
Build and maintain customer/partner environments for API/SDK development
Work with the Implementation Project Manager to manage and prioritize implementation project tasks and provide regular updates on progress
Investigate and troubleshoot technical issues and provide resolutions to ensure successful implementation and customer satisfaction
Provide technical support to customers during implementation and post-implementation
Develop and maintain product knowledge, act as a subject matter expert to provide superior technical support to our customers
Continuously evaluate and improve the implementation process to increase efficiency and customer satisfaction
Contribute to various department continuous improvement initiatives
Develop and maintain technical documentation for the implementation process
Advocate for customers internally and provide feedback to our product and engineering teams to improve our products and services
Collaborate with the Product and Engineering teams to provide feedback on product features and enhancements, and assist in evaluating new releases to ensure the quality and accuracy of the application
What You’ll Need
5+ years of experience in software implementation or technical project management
Results-oriented with a passion for delivering exceptional customer experiences and technical solutions
Experience working with Access Control Systems
Practical experience working with databases (PostgreSQL, SQL)
Practical experience working with various programming languages (GOlang is preferred)
Strong technical knowledge of APIs and SDKs (iOS, Android, and React Native)
Experience with SaaS and Cloud-based solutions
Ability to manage multiple implementation projects simultaneously while maintaining attention to detail
Ability to work collaboratively with customers and internal teams to achieve successful outcomes
Experience working with cross-functional teams in a fast-paced, high-growth setting
Ability to work independently and as part of a team in a dynamic environment
Excellent organization and time management skills
Excellent problem-solving and analytical skills
Strong written and verbal communication skills
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at SwiftConnect by 2x