Lead vibrant customer interactions at Indigo as a Customer Experience Leader. Inspire a customer-centric culture while managing daily operations and elevating both visitor and employee experiences. As a key member of the Store Leadership Team, you will guide staff to achieve sales goals and enrich customer satisfaction through creative strategies.
This role requires collaboration with the team while maintaining visual standards and operational excellence. You will also ensure compliance with health and safety protocols while supporting team development and talent acquisition efforts. Key Responsibilities:
- Inspire a customer-centric culture within the store
- Oversee daily operations and store opening/closing
- Ensure team awareness of products and promotions
- Manage facilities and health/safety standards
- Embrace change and foster a diverse environment Requirements:
- 1-2 years in customer service or operations
- Experience in team leadership
- Strong business acumen and decision-making skills
- Agile in planning and execution
- Available for a minimum of 25 hours weekly, including evenings Embrace leadership in customer experience while contributing to Indigo's mission and values.