Overview

IoT Solution Engineer - North America (all) at 1NCE. The team focuses on customer solution support and enabling customers to deploy and integrate IoT solutions. This role is based in North America with travel flexibility and a adaptable work schedule.

Your mission

Client Education: Educate our clients on technical solutions, enhancing their understanding and application

2nd Level Support: Consult on a diverse range of 2nd level customer tickets, collaborating with various product teams for resolution

Ticket Escalation Guidance: Lead the escalation process of customer tickets, providing regular updates to management

Coordination: Liaise between 1NCE, our suppliers, and customers to coordinate effective solutions

Customer Satisfaction: Ensure resolutions meet customer satisfaction, including coordinating escalations with suppliers when necessary

Product Success Contribution: Contribute to our product's success by ensuring customers fully comprehend and can integrate our product into their environments

Pre-Sales Support: Assist the pre-sales team during customer appointments by tailoring our products to specific customer needs

Technical Enthusiasm: Demonstrate a passion for technology, confidently simulating customer setups from IoT devices to server applications

Your Skills

Mobile Network Expertise: Knowledge of mobile network architecture, particularly core networks and network protocols

IoT Proficiency: Understanding of IoT devices and skill in analyzing network traces (e.g., using Wireshark)

IoT Device Control: Experience in managing IoT devices/modems (e.g.,



using Raspberry Pi or Arduino) for network tasks

Network Troubleshooting: Proficient in troubleshooting network issues, interpreting network traces, and resolving potential issues

Network Protocol Knowledge: Solid understanding of network protocols (TCP/UDP, MQTT, HTTP, GTP, MAP)

Scripting Skills: Experience in programming languages for script creation (e.g., C++) for daily tasks

BSS, API, and Web Interface Familiarity: Competence with BSS applications, APIs, and web interfaces

Cloud Environment Experience: Work experience in cloud environments, such as AWS

Incident and Problem Management: Familiarity with incident and problem management (e.g., ITIL standards)

Atlassian Products Experience: Experience with Atlassian products like Jira and Confluence is preferred

Desirable Experience

Cloud Solutions Knowledge: Experience with Cloud Solutions is a plus

Your gains

Short decision-making paths and a lot of creative freedom - with us you can really get involved and help shape the future A work environment defined by respect, close and informal communications among teams, departments, and management





Plenty of space for new ideas and strategies where self-started individuals are highly valued and work effort is not measured in time but in results

Working on cutting-edge technologies

Flexible working models to accommodate work-life balance

Work around the globe program

Nilo.Health platform for your well-being

26 days of paid annual leave

Global and local events to strengthen our team spirit and have fun together

And many more depending on your location (e.g. gym membership, transportation allowance, language courses, pension scheme, etc.)

Contact

Vladimir Kaiser In case of any additional questions regarding the position: [email protected]

About Us & Equal Opportunity

1NCE is set to change the IoT connectivity market forever. This requires courage, creativity and a unique team with special skills. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

We value diversity, inclusion, and equity, and believe that a diverse and inclusive workforce is a key driver of our success. We strive to create a workplace where everyone feels valued, respected, and empowered to bring their full, authentic selves to work. We are dedicated to providing a fair and equitable hiring process that ensures all candidates are evaluated based on their qualifications, skills, and experience without bias or discrimination.

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📌 IoT Solution Engineer - North America (all) (Winnipeg)
🏢 1NCE
📍 Winnipeg