Help Desk IT Support Specialist

With Junior Development Growth Opportunity

Company:

Lyft Commodity Trading Ltd.

Location:

Vancouver, BC

Type:

Full-Time

Starting Salary:

$50,000/year

About the Role

Lyft Commodity Trading Ltd. is a 40-person commodity trading company looking for a motivated and reliable

Help Desk IT Support Specialist to join our team.

This is a outstanding opportunity for someone early in their IT career who enjoys helping people, solving technical problems, and learning how business systems work in a real-world environment. You will be the first point of contact for internal IT support and will work closely with the IT Manager to keep our team running smoothly.

Along with day-to-day help desk support, this role also offers the opportunity to grow into junior development and automation work, especially with

Claris FileMaker 19

, Microsoft 365, WordPress, and low-code tools.

If you are organized, curious, hands-on, and excited to build a career in IT, this could be a great fit.

What You’ll Do

As our Help Desk IT Support Specialist, you will help support our employees, devices, systems, and internal processes. Your responsibilities will include:

- Providing internal help desk support by phone, email, Microsoft Teams, and in person.
- Helping users troubleshoot issues with Microsoft 365, Outlook, Teams, SharePoint, OneDrive, FileMaker, Apple devices, printers, network access, and related systems.
- Assisting with new employee onboarding, offboarding, account setup, access changes, and MFA support.
- Setting up and preparing workstations, MacBooks, iPhones, iPads, and other equipment.
- Supporting basic hardware tracking, IT asset records, device inventory, and equipment coordination.
- Helping maintain WordPress websites, including technical updates, troubleshooting, and basic content or support tasks.




- Assisting with FileMaker 19 user support and learning how to contribute to existing FileMaker projects.
- Supporting simple low-code automations using tools such as Claris FileMaker, forms, and Microsoft Power BI.
- Coordinating IT vendor tickets and following up on service requests.
- Maintaining clear IT documentation, SOPs, access lists, inventories, and knowledge base articles.
- Helping with audits, system reviews, recurring IT tasks, and process improvements.

What You’ll Learn

This role is designed for someone who wants to grow beyond basic help desk support. Over time, you will have opportunities to learn and contribute in areas such as:

- FileMaker 19 development and scripting.
- Microsoft 365 administration and automation.
- WordPress technical maintenance.
- Apple device management.
- IT documentation and process improvement.
- Systems administration and access management.
- Low-code workflow automation.
- Vendor coordination and IT operations in a business-critical environment.

You do not need to know everything on day one. We are looking for someone with a strong foundation, a helpful attitude, and the ability to learn quickly.

Who This Role Is Great For

This role may be a strong fit if you are:

- Early in your IT career and looking for a place to grow.
- Comfortable being hands-on with users, devices, and systems.
- Interested in both technical support and junior development work.
- Curious about automation, databases, and improving business processes.
- Organised, responsive,



and able to manage multiple priorities.
- Excited to work closely with an experienced IT Manager and learn by doing.

Required Qualifications

- Experience in help desk, desktop support, technical support, or a similar IT role.
- Comfortable supporting Apple devices, including macOS, iPhones, and iPads.
- Working knowledge of Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and user support.
- Strong customer service skills and a patient, helpful communication style.
- Ability to troubleshoot basic hardware, software, login, network, VPN, and connectivity issues.
- Good organizational skills and attention to detail.
- Willingness to document processes, update records, and follow through on support requests.
- Ability to work independently while knowing when to ask questions or escalate.

Helpful Experience The following are not required, but would be considered an asset:

- Experience with Claris FileMaker or interest in learning FileMaker development.
- Experience with WordPress website maintenance.
- Familiarity with MFA, access management, and basic security practices.
- Exposure to Mosyle, Jamf, Intune, PowerShell, or AppleScript.
- CompTIA A+, Microsoft 365, Apple, or FileMaker certifications.
- Experience in commodity trading, finance, logistics, agriculture, or another fast-paced business environment.

What We Offer

- Competitive salary and comprehensive benefits package.
- A supportive environment where you can grow your IT skills.
- Clear opportunities to move beyond traditional help desk work into systems, automation, and junior development.
- Hands-on experience with real business systems in a fast-paced trading environment.
- A small-company environment where your work is visible and makes a real impact.
- A collaborative, practical, and results-focused team culture.

📌 IT Helpdesk Support Specialist (Vancouver)
🏢 Socket.dev
📍 Vancouver