Who you are

- 0-2 years of IT support or helpdesk experience, ideally in a hybrid or in-office environment

- Knowledge of macOS, Windows, and SaaS ecosystems (Google Workspace, Slack, Zoom, etc.)

- Hands-on experience with MDM tools (Kandji, Intune), hardware setup, and asset tracking systems

- Exceptional organizational skills and service orientation

- Demonstrated curiosity around emerging tech and AI-driven support tooling

- Experience comes in many forms—so if you're excited about this role, even if you don’t meet 100% of the qualifications, we encourage you to apply!

What the job involves

- We’re looking for an IT Support Specialist who’s passionate about making work radically easier for our internal teams

- You’ll focus on end-user support, system hygiene, and AV reliability, ensuring every Homie has the tools, hardware, and access they need to thrive

- You’ll partner across departments to support onboarding, security audits, and daily operations—raising the bar with every ticket closed

- This is a hands-on, part-time (30 hours/week) hybrid role in our Toronto hub. If you love solving problems, streamlining workflows, and experimenting with automation and AI tooling, we want to hear from you

- Lead new hire tech onboarding and offboarding processes, ensuring seamless setup and secure asset recovery

- Manage, troubleshoot,



and maintain all AV and conference room technology across our Toronto office

- Monitor internal ticketing system, providing timely Tier 1–2 support across macOS, Windows, SaaS platforms, and network issues

- Support IT system audits, asset inventory, and access reviews to ensure compliance and readiness

- Experiment with automation tools and AI-enabled workflows to streamline IT support and improve resolution velocity

- Assist in IT initiatives related to security, automation, and infrastructure

- Serve as the go-to IT support on-site during high-stakes meetings or company events

The application process

- Meet the Talent Acquisition team, Ryan H

- Meet the Hiring Manager, Ron S

- Participate in a Talent Showcase

- Background Check + Offer Stage

- Welcome to the team, Homie ?

Advantages

- Stock Options

- Paid parental leave
- Generous paid time off options

- Offsites, customer days & social events

- Work from Anywhere Month
- Medical, dental, and vision insurance

- 401(k) matching program

- Pre-tax commuter benefits

- Snacks + lunch on us at hub offices

- MasterClass at Work for ongoing learning

- Group health benefits coverage
- Group RRSP with employer match + TFSA

- Snacks + lunch on us at hub offices

- MasterClass at Work for ongoing learning

📌 IT Support Specialist (Toronto)
🏢 Homebase
📍 Toronto