Join Western Financial Group as a Service Desk Analyst in Victoria, BC, where you'll deliver essential IT support services. You'll engage with various internal clients, ensuring smooth technology operations. In this key role, you will become part of a dedicated team providing comprehensive support for hardware and software service requests.

With a focus on organization and communication, you will prioritize incoming tickets and guide users through technical challenges. Be part of a top-rated insurance employer known for its community-driven approach. Key Responsibilities:

- Ensure user incidents and requests receive timely resolutions
- Manage and document service tickets effectively
- Provide technical support through various channels




- Escalate unresolved tickets to appropriate teams
- Assist users with applicable guidance during requests Requirements:
- Minimum 1-year experience in customer support roles
- Background in Computer Science or equivalent experience
- Proficient organizational skills and detail-oriented approach
- Capability to handle multiple requests simultaneously
- Robust communication skills in both verbal and written formats Leverage your IT support skills and grow with Western Financial Group’s commitment to community values.

📌 IT Support Service Desk Role - Victoria
🏢 Western Financial Group
📍 Victoria