Explore a rewarding role as an IT Support Technician Level 1, directly assisting employees and customers with IT challenges. Your focus will be on delivering first-line support and solutions. In this position, you will serve as the primary contact for tech-related issues, ensuring timely resolutions for user problems.

Responsibilities include escalating matters to Level 2 technicians and performing routine maintenance and system checks. Key Responsibilities:

- Serve as the first point of contact for IT issues
- Monitor systems for anomalies and address them promptly
- Install, configure, and maintain IT devices
- Document solutions for common IT challenges
- Provide training to users on system utilization Requirements:
- College certificate or vocational diploma in computer science
- 2-3 years in a similar IT role
- Expertise in Microsoft 365 and Windows environments
- Bilingual in French and English
- Excellent attention to detail and customer service skills Utilize your IT knowledge and problem-solving skills in this agile Level 1 Technician position.

📌 IT Support Technician Level 1 Role (Montreal)
🏢 gexel tÉlÉcom international
📍 Montreal