Join as an IT Support Specialist specializing in SCCM and Intune technology. Provide end-user support and ensure quality IT service management in English and French. This role demands technical expertise in managing desktop environments, providing support for both desktops and laptops.

A candidate with ITIL Foundation certification will be highly regarded. Strong troubleshooting skills along with experience in incident management and software deployment will be key in enhancing our users' experience. The position also involves maintaining compliance and managing asset records effectively.

Key Responsibilities:

- Deliver technical support for end-user devices
- Oversee incident resolution and request queues
- Conduct quality inspections and testing for devices
- Educate users on new software installations
- Ensure compliance with service agreements and documentation Requirements:
- MCSA certification preferred
- Proficient in software deployment and management
- Solid communication skills in English and French
- Familiar with compliance and improvement processes
- Experience in service transition management Utilize your IT support skills to drive efficiency and enhance user satisfaction.

📌 IT Support Specialist: SCCM and Intune Focus (Montreal)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Montreal