Become a part of Hard Rock Digital as an IT Support Technician I in Austin, TX or Toronto, ON. This hybrid role requires troubleshooting skills for Windows, macOS, and Microsoft 365 applications. This position is pivotal for the IT Support team, reporting directly to the IT Support Manager.

You will manage hardware and software issues, assist with user account management, and maintain accurate records for compliance. If you thrive in a fast-paced environment and have a passion for gaming, this may be the right fit for you. Key Responsibilities:

- Diagnose hardware and software issues across systems
- Support endpoint peripherals like monitors and printers
- Manage user accounts and security group memberships
- Own the ticket lifecycle in HaloITSM
- Maintain inventory records for hardware and peripherals Requirements:
- 2+ years in IT support or help desk roles
- CompTIA A+ certification preferred
- Proficient in Windows and macOS environments
- Familiarity with Microsoft Entra ID / Azure AD
- Comfortable using AI tools for troubleshooting Leverage your IT skills at Hard Rock Digital and be part of an exciting hybrid team.

📌 IT Support Technician in Austin & Toronto
🏢 Hard Rock Digital
📍 Toronto