Apply for this job Department: 3310US - US Customer Engagement Location: Field-Based Company Overview Dyne Therapeutics is focused on delivering functional improvement for people living with genetically driven neuromuscular diseases. We are developing therapeutics that target muscle and the central nervous system (CNS) to address the root cause of disease. The company is advancing clinical programs for Duchenne muscular dystrophy (DMD) and myotonic dystrophy type 1 (DM1) as well as a preclinical programs for facioscapulohumeral muscular dystrophy (FSHD) and Pompe disease.

At Dyne, we are on a mission to deliver functional improvement for individuals, families and communities. Learn more at https://www.dyne-tx.com/, and follow us on X, LinkedIn and Facebook.

Role Summary The Key Account Manager is responsible for planning and executing account-level engagement strategies for a defined set of priority accounts. The role focuses on understanding account dynamics, aligning engagement to stakeholder needs, and working with cross-functional partners to support consistent, compliant execution. As a core member of the Dyne Regional Team, the Key Account Manager works within a matrixed environment, partnering across Commercial, Medical, Market Access & Patient Services, Patient Advocacy, and Marketing to deliver a coordinated customer experience and support effective pull-through.

This is a field-based role. Candidates must reside within the assigned territory and within reasonable driving distance of a major commercial airport capable of supporting frequent regional and national travel.

Primary Responsibilities Include Account Strategy & Execution Develops and executes account plans for a portfolio of priority accounts, aligning engagement strategies to account dynamics, stakeholder roles, and patient care pathways

Applies approved strategies, tools, and resources to address account-specific opportunities and barriers while remaining aligned with company direction and compliance standards

Prioritizes activities within assigned accounts to optimize customer experience and support effective adoption across the care continuum

Develop market strategies within territory through timely and appropriate patient identification, geographic treatment center patterns,



and continually assessing market opportunities by analyzing key account plans with changing treatment landscape dynamics.

Targeted Stakeholder Engagement

Tailors engagement approaches based on stakeholder type including clinical, operational, and administrative decision-makers to drive agreement decisions with multiple stakeholders

Supports Medical-led scientific, clinical, and value-based engagement through coordination with Medical partners and other cross-functional colleagues

Builds and maintains strong, trust-based relationships with key stakeholders across assigned accounts Cross-Functional Collaboration Works collaboratively with cross-functional field partners to support aligned, timely, and compliant execution within assigned accounts

Collaborates closely with colleagues across Commercial, Medical, Market Access & Patient Services, Patient Advocacy, and Compliance to support account objectives and improve patient access and experience

Willing to serve as an Account point of contact, while still partnering with internal team to share account insights, trends, and execution learnings to inform broader strategy and enhance cross-functional alignment Regional Team Collaboration & Matrix Execution Operates as an active contributor within the Dyne Regional Team, supporting shared regional goals through collaboration, alignment, and disciplined execution

Effectively navigates a matrixed organization by balancing regional priorities with enterprise strategies and functional guidance

Contributes to regional planning, coordination, and performance discussions by providing timely insights and feedback from the field, and uses post meeting analysis to enhance approach with territory plans, to prioritize time and activities, that optimize accounts most in need.

Reinforces a team-based culture by aligning actions, sequencing engagement,



and supporting consistent messaging across customer touchpoints Education And Skills Requirements Bachelor’s degree required; advanced degree in a scientific, clinical, or business discipline preferred

8+ years of experience in biotech or pharmaceutical field roles, with demonstrated success in hospital/ academic medical centers, strategic sales, or medical-adjacent commercial roles. Children’s hospital experience a plus.

4+ years of experience working in rare neuromuscular disease markets including buy/bill infused products preferred. High degree of understanding/ learning of a complex biologic process for healthcare administrated treatments.

Demonstrated ability to tailor engagement approaches to multiple stakeholder types using approved resources and materials and navigate complex patient situations in a thoughtful & compliant manner, that comes with a rare disease workplace.

Proven ability to succeed in a matrixed, team-based field environment, collaborating across functions to achieve shared regional objectives

Strong understanding of patient care pathways, access considerations, and the specialty healthcare landscape

Specialty product launch experience a plus.

Excellent communication, business acumen, analytical, and organizational skills

Travel up to 80% is required for this role MA Pay Range $190,000—$225,000 USD The pay range reflects the base pay range Dyne reasonably expects to pay for this role at the time of posting. Individual compensation depends on factors such as education, experience, job-related knowledge, and demonstrated skills. The statements contained herein reflect general details as necessary to describe the principles functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.

Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance workload. Dyne Therapeutics is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Apply for this job BACK | NEXT

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