Company Description

ShipTop is a leading eCommerce fulfillment provider, utilizing advanced technology and a customer-focused approach to help businesses grow. Our comprehensive digital solution combines a multi-channel order and inventory management system with a fast and reliable fulfillment process, enabling eCommerce merchants to scale and succeed. With exceptional customer feedback, ShipTop offers the highest service levels at competitive rates, making fulfillment accessible for every company.

Role Description The Account Manager is the primary point of contact for a portfolio of ShipTop's eCommerce brand partners, responsible for day-to-day client communication, order and shipment troubleshooting, and building long-term client relationships. This role sits at the intersection of client support and fulfillment operations — you'll need to understand how orders move through our warehouses well enough to explain delays, resolve exceptions, and set accurate expectations with clients.

This is a great fit for someone who enjoys relationship management, thrives on being organized under pressure, and wants exposure to the operational side of a fast-growing 3PL.

Responsibilities

- Serve as the main point of contact for assigned eCommerce brand partners, managing day-to-day communication




- Respond promptly and professionally to client inquiries related to orders, inventory, and shipping
- Monitor account health and fulfillment performance to flag risks or service issues before they escalate
- Coordinate with warehouse, carrier, and internal operations teams to resolve client issues and shipment exceptions
- Prepare and present regular account performance updates and reports to clients
- Identify opportunities to improve client satisfaction and support account growth
- Maintain accurate records of client communications, requests, and issue resolution
- Support onboarding of new clients as needed

Qualifications

- Prior experience in account management, client services, or a customer-facing role, ideally in logistics, eCommerce, or 3PL
- Understanding of order fulfillment, inventory management, and shipping workflows (or robust aptitude to learn quickly)
- Comfortable working with WMS systems, dashboards, and operational data
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to manage multiple client accounts and priorities simultaneously
- Problem-solving mindset with a proactive, client-first approach
- Bachelor's degree in Business, Marketing, or a related field preferred

📌 Key Account Manager (Vancouver)
🏢 ShipTop
📍 Vancouver