Elevate IT services at this hybrid role as the Lead IT Service Management and Asset Management. Drive ITIL-aligned processes and mentoring within a skilled team of analysts. Your leadership will guide the optimization of ITSM processes while managing the asset lifecycle.

Responsibilities include oversight of Incident, Problem, and Change Management processes, ensuring compliance and governance, and monitoring performance metrics. Use your expertise to strengthen service delivery and maintain data integrity within the Configuration Management Database. Key Responsibilities:

- Optimize ITSM processes including Incident and Change Management
- Manage overall IT asset lifecycle from procurement to disposal
- Ensure accuracy in the Configuration Management Database
- Collaborate with cross-functional teams for service excellence
- Mentor team members, promoting accountability and leadership

Requirements:

- Proven leadership in ITSM and asset management
- Solid understanding of ITIL and ITSM tools
- Experience with asset management systems and CMDB
- Bilingual in French and English is mandatory
- Excellent communication and organizational skills

Bring your ITSM expertise, leadership, and analytical skills to enhance IT services.

📌 Lead IT Service Management Expert (Ottawa)
🏢 RPMGlobal
📍 Ottawa