Shape the ReBIRD service experience across North America with Arc’teryx. As the Lead for Service Operations, you’ll champion guest engagement and ensure effective implementation of global initiatives. Based in North Vancouver, B.C., this hybrid role bridges local operations and the Global capability team.

You will drive the adoption of ReBIRD service programs, enhancing the customer experience at every touchpoint. Your expertise will minimize operational friction for teams, ensuring seamless service delivery across retail and eCommerce channels. Key Responsibilities:

- Execute and operationalize ReBIRD service programs
- Foster connections between NAM and Global teams
- Champion guest experience initiatives across channels
- Monitor service delivery and operational readiness
- Implement solutions for front-line teams

Requirements:

- Proven experience in service operations management
- Robust understanding of customer experience principles
- Excellent communication and leadership skills
- Background in retail or service-focused industries
- Ability to work collaboratively in a hybrid environment

Lead the charge in enhancing ReBIRD services and improving guest experiences at Arc'teryx.

📌 Lead ReBIRD Operations at Arc’teryx (Vancouver)
🏢 Arc'teryx Equipment
📍 Vancouver