Drive significant change as a Strategy Lead at APPLY, focusing on cutting-edge customer experiences for premier brands. This hybrid/remote position caters to strategic leaders with expertise in media, sports, and entertainment. In this strategic role, you will lead the development of Agentic Customer Experience (ACx) initiatives, working closely with clients to turn insights into actionable strategies.

You will manage research efforts that uncover market opportunities while fostering strong client relationships that contribute to APPLY’s growth and success. Your focus on strategic leadership will help shape the future of brand-client engagements. Key Responsibilities:

- Nurture senior client relationships to build trust and insights
- Lead research initiatives identifying strategic market opportunities




- Develop strategic deliverables that link insights with business goals
- Facilitate high-impact workshops for client executives
- Collaborate with team members to refine strategic methodologies Requirements:
- 8+ years of experience in strategy or customer design
- 3+ years in a consulting or agency capacity
- Proven work history within media and entertainment sectors
- Expertise in user experience strategy development
- Strong analytical and communication skills Utilize your experience in strategic leadership to enhance APPLY's customer experience framework.

📌 Lead Strategy for Innovative Consumer Experiences (Toronto)
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📍 Toronto