Elevate customer support with Ingram Micro as a Senior Zendesk Platform Engineer based in Mississauga. Make a difference by architecting enterprise solutions that adopt AI and automation. In this hybrid role, you will lead the implementation of scalable Zendesk solutions and contribute to transforming the platform into a robust service orchestration layer.
Your role includes mentoring, documentation, and establishing best practices, ensuring that both client and agent experiences are optimized. You'll play an integral part in fostering a culture of knowledge sharing while collaborating closely with diverse teams. Key Responsibilities:
- Lead technical design and architecture for Zendesk deployments
- Implement advanced automation and AI capabilities
- Optimize implementations and establish performance metrics
- Partner with business stakeholders to define requirements
- Validate solutions and assess recent features with Zendesk Requirements:
- Bachelor’s degree in IT or Computer Science
- 5-8+ years in solutions architecture or SaaS
- Expertise in Zendesk and its integration APIs
- Track record in automation and optimization
- Strong analytical and problem-solving abilities Bring your innovative spirit to Ingram Micro and transform the customer service landscape with your Zendesk expertise.