Department Purpose/ FunctionLearning and Developmentfocus involves developing and implementing an organization's learning strategy, ensuring alignment of learning & development department with business goals, and optimizing training processes to improve ROI.

Job Summary Learning Specialist will implementing the strategic priorities content development and on the job training for the L&D; department.DutiesandResponsibilities Execution of United Services Group’s Vision, Mission, Values and Strategic plans Content development Primary Responsibilities: Learning & Development Facilitate Training Facilitate the onboarding program across Canada for employees and partners. Facilitate in-person and virtual workshops for continued skill development for our employees and partners. Facilitate in-person and virtual sessions to support new technology launches and/or upgrades, work closely with R&D; to support new product testing and new pilot project testing.

Facilitate in-person client presentation for new products and services. Deliver customized, practice-specific technical training to our employees and partners all across Canada. Deliver training events nationally including in-class, in-store, virtual facilitation, and blended learning Design & develop Identify and assess future and current training opportunities aligned with the company’s strategy and several departments needs Develop learning resources which can include reference guides, videos, eLearning and digital media assets Develop pricing catalogues (both regular + promotional) and sales tools in conjunction with sales/marketing and L&D; Protocols Develop and update existing learning resources (reference guides, eLearnings, videos, leader’s guide, PowerPoint presentations)



as needed Evaluate training effectiveness by soliciting participant feedback (employees and partners) for continual improvement and needs analysis Deliver individual and group training covering technical and operational aspects for all company initiatives Develop training programs for internal and external teams to match company objectivesCreate training outlines and determine delivery methods, specific to effectiveness of training methods such as individual training, group instructions, lectures, demonstrations, virtual meetings, and workshopsSelect or create training resources, including training user guides/manuals, demonstration models, e-learning, and technical tutorialsEvaluate effectiveness of training and skills development and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methodsCreate training needs analysis and provide advice on training for system change and upgradesDevelop and implement strategies and tools in collaboration with Change Management to enable Administration: Work with various departments training schedule for onboarding, workshops and in field training.

Maintaining and developing training courses, learning plans, training reports on the LMS software. Assist in data integrity assessment for training data on Salesforce.



Involved in strategic projects as required by management Social media support Support IT and other departments to develop KPIs for all departments Technology & Assets Responsible for managing business using United technologies provided (Dayforce/Salesforce/Outlook/Other applicable Apps).

Responsible for asset management.

Additional

Responsibilities:Perform all daily functions in alignment with company mission, vision, and values Work in compliance with Health & Safety policies and legislation, and take every reasonable precaution to protect the health and safety of all employees and business partners Job Requirements and Expectation 50% travel within the designated territory or outside the province you live Ability to deal with high level of stress and solve problems as they arise. Ability to work versatile shifts on a rotation basis or some evenings.

Key Competencies

Organizational and planning skills Critical thinking and problem-solving skills Use of varied Technology systems (Salesforce/Dayforce/Outlook/Other Applicable Apps.) Advanced Use of Microsoft Suite (Excel/Word/PPT) Communication skills- (Specifically listening, negotiating, crucial conversations, business writing) Process compliance Information gathering and analytical skills Facilitation of a Collaborative environment Demonstration of good business acumen and decision-making ability Managing confidentiality of all information Attention to detail and accuracy Flexibility and adaptability to a changing environment Education/Experience Post-secondary degree in business administration or related field Minimum of 5 years’ relevant experience 5 years’ experience in a progressive management role

📌 Learning Specialist (Edmonton)
🏢 United Services Group
📍 Edmonton