Drive breakthrough customer engagements as a Lifecycle Growth Manager with Gorgias. You'll optimize the entire customer lifecycle from onboarding to revenue growth through data-driven strategies. In this impactful role, you will take ownership of lifecycle experiences across multiple engagement channels.

Your responsibilities include designing triggered campaigns, enhancing retention strategies, and collaborating closely with cross-functional teams. A solid command of lifecycle marketing will be key to your success, driving meaningful customer relationships and measurable growth outcomes. Key Responsibilities:

- Own full customer lifecycle strategy from trial to renewal
- Design and launch signal-based, triggered campaigns




- Develop dedicated retention and churn-prevention strategies
- Collaborate closely with Product, Customer Success, and Education teams
- Build technical infrastructure with Marketing Operations Requirements:
- 5+ years in lifecycle marketing or CRM/email marketing
- Experience with CRM platforms like Customer.io or Braze
- Strong analytical skills for data-driven decisions
- Ability to navigate ambiguity and align stakeholders
- Proficient in auditing existing processes for improvements Maximize customer engagement and retention strategies while leveraging data insights at Gorgias.

📌 Lifecycle Growth Manager at Gorgias (Toronto)
🏢 Gorgias
📍 Toronto