It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business.

Tailored Clothing

Leader

Reports To: Store Leader

Location: Bloor St., Toronto Your Style, Your Career

Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service. Key Responsibilities

1.

Sales

Leadership &

- Business Growth Drive the store’s tailored clothing and MTM sales performance , partnering with advisors to strengthen results through skill-building, coaching, and live selling support. Lead by example through personal selling and client engagement , ensuring firsthand understanding of client expectations, product evolution, and team challenges. Analyze sales trends, advisor skills, and missed opportunities toidentifygaps and drive continuous improvement.

Monitor andimpactresults in: MTM order accuracy Client penetration of tailored sales (percentage of clientspurchasingtailored clothing or MTM) Develop and implement programs to support underperformers in becoming achievers through focused training, partnership, and accountability. Work closely with top performers to further expand their MTM and tailored business,leveragingthem as role models and peer coaches to raise the overall bar of performance in the store. Collaborate with Central Office, vendor partners, and store leadership to maximize event performance, trunk show results, and seasonal MTM initiatives.

Provide ongoing reporting and insights on performance,



highlighting opportunities to improve productivity, client outcomes, and team execution.

- Training, Coaching &
- Performance Development Deliver structured training sessions, one-on-one coaching, and skills evaluations focused on tailored clothing and MTM selling excellence. Build advisor confidence by reinforcing ourClothesmanshipstandards and the technical and service aspects of fitting, garment knowledge, and relationship-based selling. Partner with Sales Leaders, CELs, and DSAs to ensure advisors are trained on brand-specific product knowledge and craftsmanship details. Develop clear learning paths for both underperformers and high performers , ensuring growth at every level of the team. Create a culture of continuous learning where every advisor develops competence, confidence, and pride in the art of tailoring. Contribute to successionreadiness by developing internal talent for future leadership roles in tailored selling. 3.

Client

Experience &

- Quality Control Champion an exceptional client experience across all tailored clothing and MTM interactions.

Monitor and report on: MTM Refusals – frequency and cause, using insights to coach advisors and reduce missed opportunities. Re-Alterations – percentage of garments requiring adjustments,identifyingroot causes and corrective actions. MTM Order Accuracy – tracking submission errors and adjustments required post-order.

Partner with Tailor Shop leadership to ensure fittings, alterations,



and delivery standards meet brand expectations and timelines. Lead service recovery and client follow-up for MTM or alteration-related issues.

- Operational &
- Visual Standards Ensure the tailored clothing department and MTM areas consistently meet Harry Rosen’s standards for presentation, organization, and readiness. Maintain backstock areas to reflect a luxury, client-ready environment. Collaborate with Visual Presentation and vendor teams to ensure brand and category representation excellence. Support store opening, closing, and operational leadership duties as part of the core leadership team. 5.

Partner Collaboration

Build strong partnerships with vendor representatives, tailoring operations, and buying teams to align store execution with brand standards and business goals. Contribute insights and recommendations to improve MTM process efficiency, product performance, and client satisfaction. Serve as the in-store subject matter expert and liaison for all MTM updates, fitting protocols, and operational refinements.

Act as the voice of the store , sharing best practices, performance results, and opportunities withnationalteams.

Compensation: $80-$90K+ Performance Bonus (non-commissioned) We thank you for your interest in this chance.

Harry Rosen

Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [email protected] with details.

📌 Made-to-Measure Manager (Toronto)
🏢 Harry Rosen
📍 Toronto