Join to apply for the Manager, Customer Success Manager role at BioRender

Join to apply for the Manager, Customer Success Manager role at BioRender

Get AI-powered advice on this job and more exclusive features.

At BioRender, we’re on a mission to accelerate the world’s ability to learn, discover, and communicate science — transforming how knowledge is shared and making science open, collaborative, and easily understandable by all.

We’re shaping the future of science communication and are looking for talented individuals to help bring this vision to life!

BioRender is seeking a Manager, Customer Success to lead a high-performing team in delivering exceptional enterprise customer experiences. You will drive retention, expansion, and engagement, ensuring scientists maximize BioRender’s value.

As a strategic and empathetic leader, you’ll mentor your team and collaborate cross-functionally to refine scalable success strategies. Data-driven and process-oriented,



you excel in quick-paced environments, leveraging insights to enhance customer outcomes and business impact.

What You'll Be Doing

- Lead and develop a high-performing team of Customer Success Managers, driving 98%+ retention and 180%+ net retention while fostering strong, long-term client relationships.
- Recruit, mentor, and support CSMs in their professional growth, continuously enhancing the onboarding program for new team members.
- Establish a data-driven, standardized management framework that empowers the Customer Success team to consistently achieve key customer outcomes.
- Collaborate cross-functionally with Product, Sales, Marketing, and Operations to analyze, refine, and optimize BioRender’s Customer Success strategies and playbooks.
- Ensure CRM excellence, maintaining strong data hygiene while develo

📌 Manager, Customer Success Manager (Canada)
🏢 BioRender
📍 Canada