Technology Solutions 96,900 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. Manager, Network Service Delivery plays a critical leadership role in ensuring the reliability, security, and continuous evolution of the network services that enable TD's retail, campus, and colleague experience across Canada and the United States.

This leader is accountable for delivering highly available, scalable, and customer-centric network services that support business growth, operational excellence, and a seamless user experience. As the steward of Retail and Campus Network Services, this role drives service performance, operational resilience, and lifecycle modernization across LAN, WAN, SD-WAN, routing, and switching technologies. Through proactive planning, data-driven decision making, and a culture of continuous improvement, the Manager ensures network services remain secure, stable, and aligned with evolving business needs.

The successful candidate brings together strong people leadership, stakeholder influence, and technical expertise to build trusted partnerships across Network Engineering, Network Architecture, Wi-Fi & Network Access Control (NAC), Employee Enablement, and business teams. By aligning technology investments, operational priorities, and service outcomes, this leader enables the organization to deliver exceptional customer and colleague experiences while advancing TD's strategic objectives. Retail & Campus Network Service Delivery Manage service delivery team of engineers for enterprise campus and retail network services.

Drives a culture of automation and operational excellence, leveraging Infrastructure-as-Code and process automation principles to improve consistency, efficiency, resiliency, and service delivery outcomes across the network estate Accountable for financial planning, budget management, vendor spend oversight, and continuous identification of opportunities to improve operational efficiency and reduce total cost of ownership. Support retail & campus openings, relocations, renovations, and network infrastructure refresh initiatives. Partner with Network Engineering teams to ensure standards, architectures, and technology roadmaps are operationally supportable.

Lead lifecycle planning activities for network hardware/software initiatives. Drive continuous improvement initiatives that improve service quality, operational efficiency, and customer satisfaction.



Develop and maintain service delivery governance processes and operational standards.

Network Operations

Partnership & Major Incident Leadership Partner with Network Operations to ensure efficient handoff of projects from service delivery to Ops, Serve as the L3 escalation leader for Priority 1 and Priority 2 network incidents. Drive post-incident reviews, corrective actions, and problem management initiatives to improve service stability. Leadership & People Management Establish clear goals, priorities, and performance expectations.

Manage workforce planning, talent development, and succession planning. Foster a culture of accountability, collaboration, customer focus, and continuous improvement.

Stakeholder

Management & Communication Serve as the primary point of contact for network service delivery stakeholders. Communicate service performance, risks, and strategic initiatives to leadership. Partner with technology and business teams to align network services with organizational priorities.

Represent Network Service

Delivery in governance, operational, and planning forums.

Lifecycle

Management & Continuous Improvement Lead lifecycle planning for network infrastructure, carrier services, and technical debt reduction. Drive service improvements through automation, standardization, and process optimization. Ensure documentation, support models, and operational procedures remain current.

Support audit, compliance, risk, and resiliency initiatives. Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, or Telecommunications. 8+ years of experience supporting enterprise network services and infrastructure. 3+ years of leadership experience direct management of teams.

Experience supporting large-scale retail, campus, branch, or distributed enterprise environments. Strong knowledge of LAN, WAN, SD-WAN, routing, switching, carrier services, network observability, and ITSM processes.

Experience managing SLAs, KPIs, service governance, vendors, and service providers. Strong communication, analytical, and stakeholder management skills.

Experience leading major incident response and service restoration efforts.

Experience with Aruba, Arista, or Cisco networking technologies.

Experience with SD-WAN platforms and ServiceNow.



Familiarity with network automation and infrastructure management tools. ITIL Foundation, CCNA, CCNP Enterprise, PMP, or equivalent certifications.

Technical Competencies

Enterprise LAN, WAN, and SD-WAN service delivery Carrier and circuit service management Network observability and performance monitoring Major incident, problem, and change management Service delivery governance and KPI management Vendor and supplier management Lifecycle planning and continuous improvement Business Alignment of Network Services Service Delivery Performance Service Ownership & Governance Effectiveness Continuous Service Maturity TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total

Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Total

Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being perks, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. savings and retirement programs We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed.

You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. We do our best to communicate outcomes to all applicants by email or phone call. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language

Requirement (Quebec only)

📌 Manager, Network Service Delivery (Toronto)
🏢 TD
📍 Toronto