Overview

We are looking for an experienced Manager of Product Ownership to bring consistency, operational excellence, and execution discipline to our product organization. Our software supports the full operational lifecycle of premier private member clubs — from dining, events, and activity bookings to finance, reservations, websites, and mobile experiences. While each product serves distinct workflows and audiences, delivery quality and operational integrity must be consistent across the ecosystem.

This role is a manager level position within the product team, reporting directly to the Chief Experience Officer. The Manager of Product Ownership maintains direct oversight of our Product Owners, ensuring that priorities are translated into explicit, actionable work, backlogs are execution‑ready, and releases meet a consistent bar for quality, readiness, and adoption.

This role is not passive or purely managerial. It requires someone who leads from the front, is comfortable driving change, and can evolve processes as the organization matures. You will play a central role in professionalizing how Product Ownership operates, raising expectations, and supporting Product Owners through change while maintaining delivery momentum.

A key competency of this role will be to embrace our AI‑Driven Development Lifecycle (AI‑DLC) to transform how we build software. This concept combines human expertise with AI to accelerate discovery, design, and delivery. Product Managers and Product Owners play a central role by using AI tools to rapidly develop insights, shape requirements, then collaborate closely with Engineering to bring innovative solutions to market with greater speed and precision.

If you are energized by building strong operating foundations, coaching Product Owners, and creating clarity where complexity exists, this role offers the opportunity to shape how product delivery happens across the organization.

Core Responsibilities

Product Ownership Leadership & Oversight

- Lead and manage the Product Owner team, providing direct coaching, guidance, and performance oversight
- Set clear expectations for Product Owner excellence across backlog ownership, workflow integrity, delivery coordination, and release readiness
- Ensure Product Owners consistently translate product priorities into clear, execution‑ready user stories and acceptance criteria
- Serve as the escalation point for delivery clarity issues, prioritization conflicts, and workflow breakdowns





Backlog Quality & Delivery Readiness

- Establish and enforce standards for backlog structure, readiness, and prioritization across all product areas
- Ensure backlogs reflect true business priorities and are prepared to support predictable sprint planning and delivery
- Oversee backlog refinement practices, definition of ready, and dependency management across teams
- Promote consistent visibility into upcoming work and delivery sequencing

Workflow & Requirements Integrity

- Ensure Product Owners are capturing real‑world workflows accurately and translating them into actionable requirements
- Validate that edge cases, dependencies, configuration impacts, and integration considerations are identified early
- Maintain high standards for requirement clarity to reduce delivery risk and rework
- Support alignment across products to prevent fragmented or conflicting workflows

Delivery Coordination & Execution Excellence

- Ensure Product Owners are effectively supporting delivery teams by clarifying scope, removing blockers, and maintaining shared understanding
- Improve communication rhythms between Product Owners, Engineering, QA, and Operations
- Reinforce accountability for progress visibility, risk communication, and change management during delivery
- Lead by example in delivery discussions, pushing for clarity, realism, and execution discipline

Release Readiness & Operational Adoption

- Own the standards and expectations for release readiness across the product organization
- Ensure Product Owners validate delivered functionality prior to release and coordinate documentation and internal readiness activities
- Oversee post‑release issue tracking, feedback loops, and follow‑up actions to protect delivery quality
- Promote a consistent release and adoption experience for internal teams and customers

Change Leadership & Continuous Improvement

- Actively lead change as product processes, tools, and operating models evolve
- Encourage adaptability within the Product Owner team, supporting transitions to new ways of working




- Identify gaps or inefficiencies in current product ownership practices and drive practical improvements
- Lead from the front by modelling strong Product Owner behaviors and expectations
- Balance stability with evolution, ensuring improvements enhance delivery rather than disrupt it

Qualifications

- 7+ years of experience in product, delivery, or product ownership roles, with experience directly managing Product Owners
- Deep understanding of Product Owner responsibilities including backlog ownership, requirement quality, and release readiness
- Proven ability to bring structure and consistency to execution‑oriented teams
- Strong change management skills and comfort leading teams through evolving processes
- Clear communicator who can set expectations, give constructive feedback, and resolve ambiguity
- Hands‑on mindset with the ability and willingness to engage directly in delivery when needed
- Experience in complex, workflow‑driven software environments; hospitality or club‑industry experience is a plus
- Strong partnership orientation with Engineering, Operations, and cross‑functional teams

Business Unit:

Jonas Club

Scheduled Weekly Hours

37.5

Number of Openings Available

1

Worker Type

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P;/TSX 60 Index.

📌 Manager, Product Ownership (Markham)
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