Our client is one of Canada’s largest investment management companies who offer a challenging, technologically advanced work workplace that will expand your skill set and provide you with real opportunities for career advancement. You'll also enjoy one of the best benefit programs in the industry, tuition reimbursements, a generous RRSP program, a corporate gym and more.

Our client is looking for a Manager of Desktop Services.

Manage the Desktop Support group which consists of 12 team members and 2 Production Operators

Provide process improvement and an awareness of new available technology customer service support to all company employees

Recommend enhancements/changes to existing policy and/or procedures to deliver quality support more efficiently

Investigate all problematic support issues

Liaise with the Team Leader,



NCS and Manager, Network & Telecom to provide opportunities for cross-training and mentoring

Work during weekends, holidays and after hours if necessary

Carry a pager and respond 7 x 24 as backup to primary support staff

Travel occasionally

3 years of people management experience A computer science diploma, MIS diploma, or equivalent

Experience with Microsoft desktop operating systems and office suites

Understanding of all Microsoft Desktop operating systems: Previous experience in supporting the unique needs of branch offices and tele-worker desktop infrastructure needs. #

📌 Manager, Quality Management Office (Winnipeg)
🏢 Ross
📍 Winnipeg