Support computer systems at a first line level as a Dispatch Technician in Markham, Ontario. This role involves resolving software and hardware issues while managing service tickets efficiently. You will answer and prioritize support requests via phone, email, or voicemail.

The position requires robust troubleshooting abilities in PC hardware/software, mobile support, and IT networking. Your goal is to resolve user requests before escalating to higher-tier support while logging all interactions for reference. Key Responsibilities:

- Answer incoming support requests and prioritize them
- Perform diagnostics for hardware/software issues remotely
- Document service requests and troubleshooting steps
- Track service calls and close tickets upon resolution
- Manage network user security profiles and access Requirements:
- College Diploma or University Degree in Information Technology
- 2-3 years experience in a service-oriented role
- Strong knowledge of IT Helpdesk software
- Excellent communication and interpersonal skills
- Willingness to work rotating shifts for 24/7 support Bring your IT support skills to this engaging Dispatch Technician position in Markham.

📌 Markham IT Dispatch Technician Role
🏢 BFG Enterprise Services
📍 Markham