Employer Name: Innovation Federal Credit Union The Member Advisor position gives you the opportunity to explore the financial industry as the initial contact for our members and work cross-functionally with the rest of the organization to follow through with member requests and be a champion of our digital platforms.

We are looking for amazing candidates to fill our Member Advisor roles. We are looking for candidates with excellent communication and interpersonal skills, a strong ability to provide knowledgeable and timely advice, and a commitment to delivering exceptional customer service by effectively utilizing our products, services, and omni channels to meet our members needs.

Key Responsibilities

- Being the first point of contact and first point of resolution
- Work closely in a team setting with all staff to meet members financial needs (known and unknown)




- Fulfill member needs by obtaining/analyzing information through active listening and communication skills
- Explain benefits of credit union core products and services as compared to competitor products and service
- Utilize digital solutions to create efficiencies, simplify members banking needs, and enhance the member experience.
- Must have the ability to travel to and cover regionally as required.
- Innovations Travel Practice Guidelines will be followed.

Qualifications

- Must have obtained your high school diploma
- Valid drivers license (travel may be required)
- Are a people person who possess excellent communication skills
- Are a person that values Accountability, Integrity, and Respect.
- Use and comfortability with a variety of Microsoft 365 applications (Excel, Teams, Viva, Power Automate, PowerBI).

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