Member Service Representative 1 - RC - Union

Requisition Number: MEMBE004739

- Posted: July 9, 2026
- Full time
- On-site

Locations

Showing 1 location

Posting Deadline: Please submit your application by 11:59 PM PST, July 14, 2026

Position Type: Temporary

Duration: Approximately twelve (12) months

Hours

This position will have hours scheduled between 7:45 am to 7:15 pm Monday to Friday and 8:15 am–4:15 pm Saturday. Shifts may vary with a combination of daytime and evening work.

As per Appendix A-2 in the Collective Agreement, “shift work ending after 6:00 pm up to and including 8:30 pm will be paid a premium of five percent (5%) above the employee’s regular rate for all hours worked beyond 6:00 pm.”

What’s the role?

As a Member Service Representative, under direct supervision you will process a variety of financial and non‑financial transactions for members within the guidelines established. Your duties will include:

- Accurately process a variety of transactions to meet the needs of our members.
- Provide sales and service expertise to inform members of new products/services and changes to existing products/services.
- Answer telephone inquiries.
- Provide members access to safety deposit boxes.




- Complete end‑of‑day processing and balancing in a timely manner as per established procedures.
- Perform other related duties as assigned.

What are we looking for?

- A secondary school diploma with academic emphasis.
- 1 year post‑secondary education.
- Up to 1 year of work experience in a sales and service position.

Ideally, you are a flexible, collaborative team player with:
- Keyboarding skills of 40 wpm and computer terminology, with proficiency in Windows products such as Outlook, Word, and Excel.
- Excellent communication skills to articulate information clearly and concisely to members.
- Effective listening skills to engage members, understand their financial needs, and provide resolution.
- The ability to multitask with keyboarding and internet/computer navigation while conversing with members.
- Interviewing skills and the ability to ask probing questions, adapt to each request, and manage multiple member concerns.

We welcome existing MSR2 employees to apply internally for this role. The current wage range would be applicable.

Full Time Role Range (Annual Salary): $44,187.96 to $52,236.84

📌 Member Service Representative 1 - RC - Union (Nanaimo)
🏢 Coastal Community
📍 Nanaimo