Elevate member engagement as a Member Service Representative with FirstOntario. Provide superior transactional sales and service while actively enhancing member needs and referrals in a supportive workplace. In this role, you will deliver prompt and courteous service to members through efficient transactional sales.

Your responsibilities include recognizing cross-selling opportunities, adhering to service standards, and ensuring member satisfaction. Working closely with internal partners, you will build strong relationships while maintaining operational accuracy and efficiency. Key Responsibilities:

- Provide accurate transactional sales and service to members
- Identify opportunities for referrals to enhance member experience




- Acknowledge member inquiries and direct them appropriately
- Ensure transaction closure with positive member interactions
- Adhere to policies and procedures for operational excellence Requirements:
- Grade 12 or equivalent education
- Previous customer service or call center experience preferred
- Proficiency in MS Office is desirable
- Strong interpersonal and communication skills required
- Reliable internet access for potential remote shifts Bring your commitment to exceptional service and teamwork to the FirstOntario environment.

📌 Member Service Representative at FirstOntario (St. Catharines)
🏢 Firstontario Credit Union
📍 St. Catharines