Position Overview We are looking for a Strategic Partner Manager to serve as the dedicated executive relationship owner for a key strategic partner. The role involves coordinating resources across Ingram Micro to ensure a seamless end-to-end partner experience while driving growth initiatives, improving Net Revenue Retention (NRR), and expanding program adoption. This hybrid role is based in Mississauga, requiring three days in the office and two days remote.

Responsibilities - Build and maintain effective relationships for the high-priority strategic account, serving as the executive relationship owner and primary point of contact.

- Manage proactive renewals and focus on improving NRR by driving customer success, expanding account value, and minimizing churn through strategic engagement and solution alignment.
- Deliver key partner business planning milestones within the Partner Lifecycle framework, ensuring partner alignment and consistent customer engagement across lifecycle stages.
- Serve as the single point of accountability for partner satisfaction, ensuring a seamless end-to-end partner experience and proactive management of partner needs.
- Orchestrate Ingram Micro resources across sales, operations, vendor management, and support teams to drive alignment and successful execution of partner initiatives.
- Lead partner growth initiatives and drive adoption of Ingram Micro and Microsoft programs to maximize partner value and business outcomes.
- Manage and coordinate partner escalations, ensuring timely resolution and effective communication across internal stakeholders.
- Lead Partner Monthly and Quarterly Business Reviews (MBRs/QBRs) to align performance metrics, identify growth opportunities, and strengthen strategic collaboration.




- Foster cross-functional alignment to support strategic objectives, retain critical revenue streams, and drive continued business growth and expansion opportunities.
- Travel to the partner's office up to one day per week, or as business needs require.

Qualifications - College diploma or degree (or additional relevant experience in a related field).

- Minimum 5-8 years of account management and/or business development experience, ideally with recurring solutions.
- Accountable, self-starter, motivated, and organized.
- MS-900: Microsoft 365 Fundamentals certification required; must have the certificate prior to or complete within 2 months of start date.

Compensation and Benefits The typical base pay range for this role across Canada is $90,000 - $100,000 CAD per year.

Ingram

Micro offers a comprehensive benefits package including adaptable health, dental, vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP matching and more.

Other Details

This role is a new role and will not use AI for screening applicants. The hybrid work model requires three days in the Mississauga office and two days remote. Travel may be required up to one day per week.

Equal Opportunity Statement As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce.

Ingram Micro

Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship or any other legally protected class. Accommodations for job applicants are available on request; please contact [email protected].

📌 Microsoft Strategic Partner Manager (Mississauga)
🏢 Ingram Micro
📍 Mississauga