Join Pads Financial as a Mortgage Lending Customer Support Specialist and make a significant impact in the fintech industry. Assist clients throughout their mortgage application journey with dedicated guidance and support. As a Montreal-based startup, Pads Financial is changing how Canadians secure equity-backed loans.

In this essential role, you will be responsible for answering customer inquiries and helping them understand processes while embodying the company's values of honesty and excellence in service. You’ll also work collaboratively with loan officers to ensure a seamless experience. Key Responsibilities:

- Address customer queries through various communication channels
- Aid mortgage officers by preparing documentation for processing




- Oversee documentation to ensure efficient processing of loans
- Provide ongoing support after closing to clients Requirements:
- High school diploma; Bachelor’s degree preferred
- 2+ years in customer service, mortgage or financial experience desirable
- Strong communication skills, both written and verbal
- Detail-oriented with excellent prioritization abilities
- Independent worker who thrives in a team setting Support financial goals and enhance customer relations as part of the Pads Financial team.

📌 Mortgage Lending Customer Support Specialist (Montreal)
🏢 Padsfinancial
📍 Montreal