Become a Network Problem-Solving Specialist at Keywords Studios, focusing on critical connectivity challenges. This role involves advanced troubleshooting and enhancing client interactions. You will address high-level IT issues, analyze logs, and identify root causes to improve overall system performance.

Your ability to communicate confidently with clients will ensure their needs are prioritized, while documenting solutions will enhance team knowledge. Continuous improvement initiatives will be a key aspect of your responsibilities. Key Responsibilities:

- Resolve high-level connectivity issues involving routing and DNS
- Perform in-depth analysis of logs and configurations
- Document all insights for client-facing support
- Promote efficiencies through analytical trend identification
- Communicate regularly with clients and internal teams Requirements:
- Experience in advanced IT support or system administration
- Robust analytical skills, especially in network troubleshooting
- Capability to work independently on complex cases
- Effective English communication skills
- Nice-to-have: Experience with audio or Wi-Fi troubleshooting Enhance client satisfaction and drive improvements in network support at Keywords Studios.

📌 Network Problem-Solving Specialist – EST (Quebec City)
🏢 Keywords Studios
📍 Quebec City