Join a agile team as an Onsite Desktop Support Technician with 2-4 years of experience. Provide comprehensive hardware and software support, focusing on Desktop Devices and user training needs. This role requires managing incidents for Desktop Devices, including hardware and software issues, and ensuring all devices are configured with appropriate images.
You'll excel in utilizing tools like ServiceNow, SCCM, and Intune to resolve issues while providing exceptional service to users. Key Responsibilities:
- Manage incidents for hardware, software, and connectivity
- Support and maintain Desktop Devices throughout their lifecycle
- Utilize Service Management tools for effective support
- Monitor and manage security compliances and updates
- Provide VIP on-site support for urgent escalated issues Requirements:
- 2-4 years of experience in Onsite support
- Proficient with Windows OS and EUC tools
- Experience using SCCM and Intune
- Knowledge of Lync, VPN, and mobile devices preferred
- Understanding of Active Directory and MAC support is a plus Bring your desktop expertise to enhance user support and ensure optimal device functionality.
📌 Onsite Desktop Support Technician Role (Athabasca)
🏢 Sharp Brains
📍 Athabasca
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