Shape the future of customer experience at IntouchCX as the Director of Operations. Lead contact center excellence while driving performance and team motivation. IntouchCX seeks a Director of Operations to elevate our service standards.

You will oversee critical functions within the contact center, from staffing and training to performance optimization. Your leadership will inspire trust and collaboration across teams, ensuring adherence to best practices and achieving client satisfaction. Key Responsibilities:

- Drive best practices across all operational areas
- Plan staffing, training, and development initiatives
- Create action plans for growth and improvement
- Ensure goals are met concerning client service standards
- Build solid relationships and motivate teams effectively Requirements:
- Degree in Business or related field
- 7-9 years in contact center leadership roles
- 5 years in client relationship management
- Strong communication skills across departments
- Proven ability to meet business KPIs and implement change Lead the way in optimizing operations and delivering outstanding results at IntouchCX.

📌 Operation Management Officer (Winnipeg)
🏢 Intouchcx
📍 Winnipeg