About the Role:

At Horizon Valley Services, we are committed to delivering operational excellence and outstanding business support to clients across multiple industries. We are looking for an experienced Operations Manager who will lead day-to-day operations, improve business processes, and drive organizational performance. This role requires a strategic leader who can oversee multiple departments, develop high-performing teams, and ensure operational goals align with the company's long-term vision.

You will work closely with senior leadership to implement initiatives that enhance efficiency, customer satisfaction, and sustainable business growth.

Why Work With Us?

Meaningful Leadership

Take ownership of critical business operations and play a key role in shaping the future of a growing organization.

Professional Development

We support continuous learning through leadership development programs, industry certifications, and opportunities to lead company-wide initiatives.

Collaborative Environment

Join a team that values innovation, accountability, and continuous improvement while encouraging open communication and teamwork.

Up-to-date Workplace

Leverage industry-leading business systems and operational technologies that empower informed decision-making and efficient execution.

Key Responsibilities

Operational Strategy

- Lead and oversee daily business operations while ensuring organizational objectives, productivity targets, and service standards are consistently achieved.
- Develop and implement operational strategies that improve efficiency, profitability, and overall business performance.

Leadership and Team Development

- Manage, mentor, and develop department supervisors and operational teams, fostering a culture of accountability, collaboration, and continuous improvement.
- Conduct performance evaluations, establish measurable objectives, and support employee growth through coaching and development initiatives.





Process Improvement

- Identify operational challenges and implement process improvements that enhance efficiency, reduce costs, and improve service delivery.
- Standardize operating procedures and ensure best practices are consistently applied across departments.

Business Performance

- Monitor key performance indicators, analyze operational data, and prepare reports with strategic recommendations for senior leadership.
- Collaborate on budgeting, workforce planning, forecasting, and resource allocation to support business objectives.

Compliance and Risk Management

- Ensure compliance with company policies, health and safety regulations, and applicable legal requirements.
- Identify operational risks and implement effective mitigation strategies to maintain business continuity.

What We Are Looking For

Experience

- 8+ years of progressive experience in operations management, business administration, or organizational leadership.
- 3-5 years of proven experience leading teams, managing multiple business functions, and driving operational excellence in a management role.

Leadership

- Demonstrated success leading cross-functional teams, managing organizational change, and achieving measurable business results.

Business Expertise

- Strong knowledge of operational planning, process optimization, budgeting, performance management, resource planning, and continuous improvement methodologies.

Technical Skills

- Proficiency with Microsoft Office 365, ERP or business management systems, reporting platforms, and business analytics tools.

Communication

- Excellent interpersonal, presentation, and written communication skills with the ability to influence stakeholders at all levels of the organization.

Mindset

- A proactive and strategic leader with strong problem-solving abilities, sound business judgment, and a commitment to operational excellence, customer satisfaction, and continuous improvement.

Pay: $72,040.00-$85,524.00 per year

Work Location: In person

📌 Operations Manager (Chestermere)
🏢 Horizon Valley Services
📍 Chestermere