At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

Continuous learning through our robust corporate curriculum and education reimbursement program. Incredible rewards, travel incentives, and product and service discounts. Pay-for-performance and best-in-class recognition programs.

Competitive advantages that include a defined contribution plan, personal spending account, and so much more. We are seeking a Systems Analyst to join our Application Support Team, supporting systems across Roadside and Travel lines of business. In this role, you will provide Level 2 and Level 3 application and systems support for member-facing and operational platforms, ensuring proper escalation processes are followed and systems remain stable, available, and performant.

Provide

Level 2 and Level 3 application and systems support for Roadside and Travel applications and their integration points. Support systems used for Travel bookings, reservations, fulfillment, and partner integrations, as well as Roadside service platforms. Test, validate, and deploy enhancements, configuration changes, and fixes as requested by the business and vendors.

Create and update documentation for new and existing applications, processes, and support procedures.



Perform ongoing system maintenance and monitoring in adherence to service level agreements. Collaborate with business users, IT teams, and external vendors to resolve issues and maintain integrations.

Participate in on-call support during evenings, weekends, or after hours as part of a shared support rotation. Post-secondary education in Information Technology or a related field. 2–3 years of hands-on experience in application or production support roles.

Experience supporting Roadside, Travel, CRM, or reservation-based systems; industry knowledge is an asset. Hands-on experience supporting Java applications in containerized platforms such as OpenShift (Kubernetes), with experience troubleshooting Linux-based workloads and SQL-backed applications. Familiarity with Microsoft Server (2012/2016/2019) and Windows 11. Familiarity with PowerBI / BI report building.

Experience with monitoring and support tools such as Pingdom, Dynatrace, SCOM, and Twilio is an asset. Understanding of networks and networking components. Exposure to the full development lifecycle is an asset.

Strong customer service mindset. Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. Please note that we may use AI tools to help us through the recruitment process.

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process.

📌 Part-Time Remote Computer Systems Analyst (Vaughan)
🏢 CAA Club Group
📍 Vaughan