Join Shoppers Drug Mart as a Patient Care Coordinator in Mississauga, Ontario, where your role will focus on enhancing patient experiences. You'll respond to inquiries, triage calls, and maintain documentation for effective patient care. Reporting directly to the Patient Care Supervisor, this role is integral to the Patient Support Program.

As the first contact for patients and caregivers, you will triage calls, ensure data integrity, and collaborate with health professionals to deliver exceptional service. Your actions will make a difference in the lives of patients navigating their treatment journeys. Key Responsibilities:

- Respond to customer calls regarding active patient files
- Triage inquiries to appropriate team members




- Index and create patient files from various sources
- Monitor data integrity and report discrepancies
- Advocate for patients and assist with reimbursement documentation Requirements:
- Experience in patient support or healthcare coordination
- Robust communication and customer service skills
- Ability to maintain patient confidentiality
- Action-oriented with a results-driven mindset
- Knowledge of healthcare or pharmaceutical products Support patients and their health journeys as a valued member of the Shoppers Drug Mart team in Mississauga.

📌 Patient Care Coordinator at Shoppers Drug Mart (Mississauga)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Mississauga