Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

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POSITION PURPOSE SUMMARY:

The purpose of the expectation task list is to identify and clarify what management expects from the incumbent. The following expectations and tasks will be part of the annual performance appraisals; your merit increase will be based on the level of performance in each of the following areas.

WORKING RELATIONSHIP(S)

- Supervised by the Client Services Manager

EXPECTATIONS & TASK LIST:
- 1. Read and initial daily Communication Log as part of a team effort to coordinate the plan and progress of clients
- 2. Counsels clients/residents individually/in a group setting; develop and implement case management of assigned clients/residents (i.e. regularly counsels in establishing goals, monitors progress and prepares discharge plan)
- 3. Presents case reports and progress of clients/residents at regularly scheduled case planning meetings; has input to case management of client/resident through case management meetings
- 4.



Maintains and updates all appropriate documentation related to clients/residents
- 5. Completes all reports/stats required by the Ministry and the Salvation Army
- 6. Refers clients to appropriate resources (internal and external) for the purpose of housing, employment, educational,

practical everyday needs and other recovery needs

- 7. Arrive 15 minutes prior to shift to receive verbal report and remain, when necessary, in crisis situation
- 8. Models appropriate behaviour; intervenes in crisis situations provides counselling, and advocates as required
- 9. Engages in the development of inter-personal relationships that promotes dignity and respect
- 10. Liaises with Police, Ministry, court personnel, community agencies, family and other staff members
- 11. Provides guidance and support to students and newly hired staff
- 12. Encourage client attendance to all 'in house' groups
- 13. Encourage clients in the maintenance of good personal hygiene, housekeeping skills, and general living skills
- 14. Provide motivational counselling by ensuring clients are fulfilling their responsibilities by abiding by the Centre's Administration Criteria
- 15. Conduct 'Crisis Counselling' to outside clients when necessary
- 16.

Assist Intake

Worker by covering Front Desk during breaks and peak periods

- 17.



Complete admission and discharge procedures as assigned and ensure recordings are in the appropriate places
- 18.

Enforce Honeychurch Family Life Resource Centre

House Expectations on a consistent and regular basis

- 19. Facilitate groups as assigned
- 20. Advocate for clients with outside agencies, services, and landlords
- 21. Conduct 'On-Call Supervisor' Responsibilities as scheduled
- 22. Respond to 'in house' Crisis Situation in an appropriate manner
- 23. Continually and regularly update self and follow through with all Centre Policy and Procedures
- 24. Performs other duties as assigned

ORGANIZATIONAL RESPONSIBILITIES:

- 1. Conduct "Information Sessions and Facility Tours" as scheduled
- 2. Participate in Centre Planning sessions and other assigned tasks
- 3. Represent the Centre at "Public Speaking Engagements", Community groups and other areas as requested
- 4. Actively involved in Supervision with Supervisor
- 5. Actively involved in on-going Professional Development
- 6.

Attend Staff

Meetings, Team Meetings, Case Planning Meetings and other scheduled meetings

- 7. Agree to sign the Confidentiality statement
- 8. Agree to sign all necessary Human Resources forms
- 9. Function as a member of a multi-disciplinary team
- 10. Adhere to standards that are consistent to the values and philosophy of The Salvation Army
- 11. Engage in formal Evaluations Sessions with Supervisor at three (3) month during first year of employment and annually thereafter.
- 12. Read and adhere to the Policy and Procedures Manual and the Employees Handbook.
- 13. Make suggestions that will improve efficiency, working conditions or procedures to Management.
- 14. Represent the organization in a skilled manner and attitude.

PHYSICAL EFFORT/DEXTE

📌 Primary Counsellor (Brampton)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Brampton