Drive innovation as a Product Manager focusing on Lyft's Customer Care Platform in Toronto. Leverage your AI expertise and strategic vision to transform support systems into best-in-class solutions. Lyft seeks a seasoned Product Manager with 8+ years of experience and a robust understanding of AI/ML technology.

This hybrid role emphasizes integration across engineering, data science, and design, shaping how agents operate with new tools and insights. You will cultivate a collaborative environment, ensuring product excellence and data integrity that drives customer satisfaction across our support platform. Key Responsibilities:

- Own the vision and multi-quarter roadmap for the agent platform
- Lead execution of complex cross-platform initiatives




- Ensure accuracy of customer care and safety data
- Shape platform architecture in line with AI developments
- Collaborate with engineering and data teams to ship solutions Requirements:
- 8+ years in product management focused on platforms
- Direct experience with AI/ML-powered products
- Strong data fluency and pipeline management
- Experience driving high-complexity projects across teams
- Degree in Computer Science or similar field Become a catalyst for change in Lyft's customer care experience by bringing your product management expertise to our energetic team.

📌 Product Manager for Customer Care at Lyft (Toronto)
🏢 Socotra
📍 Toronto