This is both a strategic and hands on position, responsible for helping Manulife achieve its customer objectives.The role will be responsible for leading product management and enablement for enterprise CX products and platforms, which are the single source for real-time customer insights at Manulife; a key capability support our customer-first ambition The Director, CX Product & Platforms leads the strategy, development, and enterprise adoption of AI-enabled customer experience products and platforms. This role is accountable for translating customer insights into scalable, technology-enabled solutions that drive measurable improvements in customer outcomes, operational performance, and decision-making across the organisation. Sitting at the intersection of CX, AI, data, and technology, this role our CX platforms such as VOICE move beyond insight generation to drive action, accountability, and business impact.

Define and lead a capability-based product strategy and solution roadmap for CX platforms and customer intelligence Ensure alignment to enterprise goals, customer outcomes, and segment needs Own end-to-end lifecycle of CX platforms including enhancements, releases, and performance Partner with stakeholders, users, technology, data, and vendors to deliver scalable, secure, and integrated solutions Drive enterprise adoption and usage of CX platforms across business units Partner with CX Insights, Analytics, Transformation and business teams to connect insights to measurable outcomes Data, Analytics & Integration Ensure CX platforms are integrated with key enterprise data sources ( Maintain data quality, consistency, and governance standards Act as the primary interface between CX, Technology, Data, and business stakeholders Influence senior leadership (ELT/GLT) on platform strategy, investment, and priorities Growth in active platform users and engagement across business units Platform stability, performance,



and delivery against roadmap MBA preferred ~Experience in customer experience, AI, digital, technology and analytics ~ Experience in Agile ways of working, with a robust outcome-driven focus ~ Relevant certifications such as PMP, CSM or Scaled Agile methodologies are a plus International experience, or working cross a global organization a plus Experience in financial services industry considered an asset Experience in large-scale digital transformation programs is a plus Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. Comfort with working in a cross-functional, agile team structure Experience leading projects and working in a project-based environment We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words 125,100.00 CAD - $175,100.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. com for the salary range for your location. dental short- and long-term disability life and AD&D; insurance coverage employee/family assistance plans retirement savings plans (including pension and a global share ownership plan with employer matching contributions) generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to the personal information collection statement. #

📌 Product Manager, Life Insurance (Toronto)
🏢 Manulife Financial
📍 Toronto